Not being able to hear audio is a common problem so don't worry, it's usually easy to fix.
The first thing to try is to double-check your volume button. Ensure it is turned all the way up. If not, check if your device is set to mute/silent mode.
If it still doesn't work, make sure to try to:
Disable Bluetooth. When your device is connected to a Bluetooth audio device, it sends sound to the device and not to the speaker. Turn off Bluetooth so that sounds play from the device.
Power your device fully off, wait a few seconds and then turn it back on again. Try the sound again.
Uninstall and reinstall the app. Try the sound again.
If none of the above work, please contact us, let us know what you've tried and what you're seeing and we'll continue to help.
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